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    Frequently Asked Questions

    You are here:

    1. Home
    2. Why Engage
    3. FAQ
    • How do I sign up?
    • How do I provide input?
    • Why is the RMWB using an online public engagement platform?
    • Why do I need to sign up to this site to provide input?
    • Can I use this site anonymously?
    • What happens to my input?
    • Is my privacy protected?
    • Who can I contact about Participate Wood Buffalo?
    • How is the site moderated?

    FAQ

    • How do I sign up?
      • Sign up to the site by clicking on the 'Log In/Join' button and selecting ‘Sign up’
        • Choose a username.
        • Provide your email address.
        • Choose a password; minimum length of 5 characters.
        • Accept the privacy statement
        • Confirm you are a human
        • Click "Create Account"
      • You will receive an email to confirm your email address
      • Return to the main page and click the 'Log In/Join' button
        • Enter your email
        • Enter your password
        • Click "Log in"

      Note: Your comments will appear under your username and you can comment anonymously through a username of your choice.

    • How do I provide input?
    • Your input can be submitted using the online options that are relevant to each of the projects that are currently open for consultation.

      In the tools section, at the bottom of the main project description section on each project page, there is a bar with tabs labeled according to the method of engagement; E.g. Title of a survey, Ideas, Forums, etc. Click on the tabs to view the different opportunities. Within each activity there will be a button to add comments, submit survey, etc. Follow instructions on the individual engagement opportunities as each will have a unique question or feedback request.

      Sometimes we need to track the input to ensure an accurate representation of the feedback is received or a page is created for a specific group to collaborate. In these cases, you need to be signed in to provide input.

      For the informational section on the right side of the page (bottom, on mobile devices), you can click on "See more" or the links to view documents, photos, videos, etc. You can click on folders to expand the contents.

    • Why is the RMWB using an online public engagement platform?
    • Public engagement usually involves attending an open house, public meeting or providing a letter to Council. Using an online public engagement platform is in an effort made by the RMWB to reach more residents and to give you an opportunity to provide input on projects or to bring ideas forward at your convenience.

      • It is a great way to keep up-to-date and provide input.
      • View comments and input that other residents are providing and respond with your own views.
      • An opportunity to participate without having to attend a public engagement session.
      • It is very convenient and available 24/7 for when you get a moment.
    • Why do I need to sign up to this site to provide input?
    • We ask you to sign up for the online platform because;

      • It helps to minimize the chance of the consultation being manipulated by someone who leaves many comments in support of a position.
      • It allows us to update you if there are changes about the project or other engagement opportunities.
    • Can I use this site anonymously?
    • Yes, you can use this website anonymously. Even when you register and post comments, your anonymity is protected because you are identified by your chosen screen name.

      Social PinPoint hosts this website on behalf of the RMWB and will not reveal the identities of account holders to the RMWB. Any communication will always come to you through the platform so your email address is not shared.

    • What happens to my input?
    • All input and ideas are compiled and sent to the relevant project manager to inform the recommendations and/or decision making.

      Input provided online is used in collaboration with other in-person activities like open houses, meetings, events, and workshops.

      Note: All comments you make through Participate Wood Buffalo become public records.

    • Is my privacy protected?
    • Your privacy is protected and the RMWB will only use your email address to contact you with updates and to invite you to participate in engagement specific activities. Your email address will not be distributed to any third party or used for any other purpose.

      A Freedom of Information and Privacy (FOIP) statement is indicated wherever your contact information is collected and states what you will be contacted for and who to reach if you have any questions.

      The personal information on this form is collected under the authority of Section 33 (c) of the Alberta Freedom of Information and Protection of Privacy Act. The personal information will be used to communicate regarding Public Engagement updates or opportunities in the Regional Municipality of Wood Buffalo. If you have any questions regarding the collection or use of this information contact the Public Engagement Branch in Community Services, 9909 Franklin Avenue, Fort McMurray, AB. T9H 2K4, or call (780) 743-7000.

      For more information, see our Privacy Policy.

    • Who can I contact about Participate Wood Buffalo?
    • Participate Wood Buffalo is coordinated by the RMWB’s Community Services Division.

      If you have any questions please contact participate@rmwb.ca.

      If you have any project-specific questions, please contact Pulse. Look for contact details under ‘Contact Information’ on this page or the specific project page.

    • How is the site moderated?
    • All discussion forums, guest books and questions and answers are moderated 24 hours a day 7 days a week for inappropriate language, comments that disrespect other participants, local officials or staff and for comments that are off topic. Moderators will guide off topic discussions back on track.

      All moderation is carried out by Social PinPoint for the RMWB. Moderators do not edit or alter any comments and will only remove comments deemed to be significantly off topic, offensive or malicious, in which case they are removed from the site immediately and the person who posted the comment is advised by email. Please refer to the moderation and etiquette guidelines.

    Contact Us

    Contact Information
    Name PULSE
    Phone (780)743-7000, 1-800-973-9663
    Website pulse.rmwb.ca/submit

    Keep up to date

    Subscribe to the Participate Wood Buffalo newsletter

    We humbly acknowledge that the land on which we live, learn, work and play is Treaty 8 Territory, the traditional lands of the Cree, Dene, and the unceded territory of the Métis.

    Contact Us

    Have questions or want to learn more about a project, contact us below:

    Contact Information
    Phone 780-743-7000
    Website www.rmwb.ca
    In writing

    Regional Municipality of Wood Buffalo
    9909 Franklin Avenue
    Fort McMurray Alberta T9H 2K4

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    • Privacy Policy
    • Terms of Use
    • Accessibility
    • Moderation
    • Translation Disclaimer
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    Link to Social Pinpoint website

    Privacy Policy

    This site is owned and operated by Regional Municipality of Wood Buffalo using software licensed from Social Pinpoint. We take appropriate measures to safeguard personal information and use encryption, access controls, and other security measures to protect it. For details on what personal information we may collect and access, please refer to Social Pinpoint's Privacy Policy.

    Users have the right to access, correct, or delete their personal information, subject to certain exceptions. For details on how to exercise these rights, or for any questions or concerns about our privacy practices, please contact us in writing at Participate@rmwb.ca.

    This privacy policy may change from time to time, and any changes will be communicated to users through the site.

    Terms of Use

    The following Terms and Conditions govern the use of Participate Wood Buffalo (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, the Regional Municipality of Wood Buffalo.

    By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

    If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

    What are the conditions with a user’s account?

    While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

    We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

    What do we require from our users?

    You must understand and agree that, without limitation:

    • all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
    • you are prohibited from advertising or offering to sell or buy any goods and services
    • you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
    • you cannot collect or store personal data about other users of the site
    • you cannot impersonate any person or entity, including without limitation to a Regional Municipality of Wood Buffalo representative
    • you cannot interrupt or interfere with the site or servers or networks connected to the site
    • you cannot attempt to gain unauthorised access to the site or other use accounts

    Can your account be suspended or terminated?

    We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

    If you want to terminate your own account, please send an email to Participate@rmwb.ca.

    Governing Law

    These Terms shall be governed in accordance with the laws of the State of Delaware, the United States of America and Queensland, Australia, without regard to its conflict of law provisions.

    Indemnification

    The Regional Municipality of Wood Buffalo, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

    What content do we own?

    This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the Regional Municipality of Wood Buffalo and its suppliers and licensors. The Regional Municipality of Wood Buffalo owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

    Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 License.

    Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

    We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

    Disclaimer and Warranties

    Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

    What happens if these Terms change?

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

    Contact Us

    If you have any questions about these Terms, please contact us at Participate@rmwb.ca

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